Orders & Support
We’re here to make your growing journey as easy as possible! Whether you’re placing your first order or need help with an existing one, this page has everything you need to know.
Placing an Order
Ordering from Hydro Oasis is simple:
- Browse & Add to Cart: Explore our range of hydro gear and rare plants.
- Secure Checkout: Pay using Afterpay, Shop Pay, or your preferred payment method.
- Need a hand?: If you get stuck, just reach out – we’re happy to guide you.
Shipping
We know you want your gear quickly.
- Same‑Day Dispatch: Orders placed before 1 pm AEST ship the same day.
- Fast Nationwide Delivery: We deliver anywhere in Australia.
- Local Pickup: Prefer to grab your order? Select “Local Pickup” at checkout and collect from our Youngtown store.
Tracking Your Order
Once your order is on its way, you’ll receive a tracking link so you can follow its journey right to your door.
Returns & Exchanges
Changed your mind? No stress.
- Change of Mind: You can return items in new condition; return shipping costs are yours to cover.
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Faulty or Incorrect Items: If something isn’t right, that’s on us; we’ll fix it and cover any costs.
Just contact us and we’ll guide you through the process.
Warranties
Most products come with a manufacturer’s standard warranty. If you experience any issues, we’ll help you navigate the warranty process.
Need More Help?
Our team loves helping growers get the most out of their systems and plants.
- Pop In‑Store: Visit us at 2/322 Hobart Road, Youngtown TAS.
- Call Us: 0481 526 666
- Email Us: info@hydrooasis.com.au
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