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Hydro Oasis social media app data deletion instructions
Last updated: 26 October 2026
These instructions cover requests about information Hydro Oasis holds through its Social Media AI / Marketing Manager integration with Facebook and Instagram.
Request deletion
- Email admin@hydrooasis.com.au with the subject Social media app data deletion request.
- Identify the relevant Facebook or Instagram profile, Page or username, and give an approximate date or description of the interaction you want us to locate. If you are requesting deletion for a business connection, tell us which business account you are authorised to represent.
- Send only information needed to identify the request. Do not send passwords, access tokens, full payment-card details or identity documents unless we separately explain why a particular verification step is needed.
We review requests manually and may ask for proportionate information to verify identity or business authority. We will explain what we can remove, what we have removed, and any information we need to retain and the reason. This page does not offer an instant or automatic deletion service.
What the review can cover
We can review information held in our integration's working reports, approved-action records, message-related evidence and other relevant business copies. Where a request affects backups, version history or records needed for security, financial records or an incomplete operation, we will assess those copies and explain the resulting handling. We do not promise that removing an app connection automatically removes every historical copy.
If customer-list audience matching has been separately enabled, the review can also cover relevant customer identifiers and private local matching files. Removing a local file does not itself remove information or audience membership already held by Meta; we will assess any associated audience handling and explain the outcome.
If no matching information is found, we will tell you. You can ask about the status of an existing request by replying to the same email conversation.
Disconnecting a Meta connection
If you are an authorised business user, you can remove or revoke the relevant app connection using Meta's account or business integration settings. Check the connected business assets before removing an app connection, so that an unrelated retained connection is not changed. Disconnecting a connection and deleting information already held are separate actions.
Removing the integration does not automatically delete public Facebook or Instagram posts, comments, business inbox conversations or records held independently by Meta. If your request concerns that content, tell us which item it concerns; the relevant business or account settings may also be needed.
For more information, read the Hydro Oasis social media app privacy notice and our store privacy policy.